What to do when workplace harassers are members of the public?

… Many organizations are becoming aware that they need to do more for their employees to prevent harassment, says Stephanie Kozelj, a senior consultant for workplace training at Morneau Shepell Ltd. “A lot of organizations are trying to be preventative in putting forward skill development around their people leaders on effectively leading a safe work environment,” she says. “So knowing when to step in, knowing how to have conversations, knowing how to foster an environment where people are respected and where people are starting to consider that what was formerly acceptable, in some ways, is no longer tolerated.”

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