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The unexpected benefits of being kind

The alarm goes off on Jim’s phone, signalling it’s time for him to head out for his 3 p.m. appointment. The traffic is heavier than he expected so he’s running behind and feels he needs to hurry or he’ll be late. He finally gets to the building and sees the elevator door closing as he’s running to catch it. Just before the door fully closes a hand pops out to make the doors open again. Jim jumps on the elevator with a smile and says thank you to the helpful senior citizen. Her response is simple: a smile followed by, “It was my pleasure to help.” Jim replies, “Once again, thank you. I find that many of us are often rushing and don’t take a moment for a simple act of kindness, like you just did for me.”

Read more on the Globe and Mail.

Article by Bill Howatt, chief research and development officer of work force productivity with Morneau Shepell.