Understanding engagement scores through the Total Health Index

What does an engagement score tell senior leadership? The obvious response is that there’s a percentage of employees who are disengaged (red), neutral (yellow) or highly engaged (green), and “the more people in the green bucket, the greater the organization’s ability to attract and retain talent and maximize employees’ productivity.” This is a partially correct response — but incomplete, and perhaps a bit misleading. Some engagement tools become institutional pillars because they’re relied upon for evaluating and holding leadership accountable — and, done right, this can be a positive approach.

Read more on the Canadian HR Reporter.

Article by Bill Howatt, chief research and development officer of work force productivity with Morneau Shepell.