Some day, the Chief Resiliency Officer may replace the CEO

What’s more important to your organization’s long-term success, people or machines? Most will say people, but both are important. Perhaps a better question is: What’s easier for a leader to predict, the capacity of people or machines? Let’s compare two employees to a photocopier, using four factors to predict their capacity. For both people and machine, the financial and protection factors that influence capacity are similar. However, for people there’s no clarity on the fuel source or maintenance, as the machine has in place. As a result, we can more accurately predict the photocopier’s capacity than the employees’. People capacity is impacted by energy that’s dependent on two factors...

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Article by Bill Howatt, chief research and development officer of work force productivity with Morneau Shepell.