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Q&A with Heidi Tsao

Good design is innovation. And in great products, you’ll find entrepreneurial thinking built into the tiniest corners. This is a principle Heidi Tsao carries into her work each day as Senior Digital Product Manager for HR consulting firm Morneau Shepell. The company’s embedded team of intrapreneurs works with partners like Intersect to innovate client products and change the trajectory of their businesses. Their new HR web portal is poised to be a game-changer, and they’re doing it through design – by putting the user first. What are the conditions required for innovation within the HR space? And how do you truly learn to see the world through your customers’ eyes? Read on for Heidi’s insights on these challenges.

Read more on Intrapreneur Alliance Journal.