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Morneau Shepell provides COVID-19 resources and information

Amid ongoing concern about the COVID-19 pandemic, Morneau Shepell continues to provide resources to our clients and to the general public to help deal with the impact of the virus. This includes information on our Business Continuity Plan, Tips for Protection, Tips for Coping, and periodic updates. As a fast-moving and fluid situation, we encourage you to visit these web pages for the latest information and resources.

Preparing for business disruptions

Employers should be preparing for potential business disruptions and loss of key individuals to quarantine and illness. Employers everywhere are being asked to move to remote or alternate work arrangements and prepare for contingencies due to the outbreak. Morneau Shepell prepared for contingencies and we are fully operational.

Many of Morneau Shepell’s services can be provided remotely if necessary or upon request, including all our core services such as counselling and other Employee and Family Assistance Program (EFAP) services, cognitive behavioural therapy, e-learning and webinars, absence and disability management, administrative services and retirement consulting.

How employers can support employees

One of the ways that employers can prepare for COVID-19 is to engage support programs for staff who are anxious and require information from reliable sources. These resources can also help educate employees and managers, as well as help them deal with stress and traumatic situations. Several services offered by our wellbeing business, LifeWorks by Morneau Shepell, may be of assistance and are described below.

Employee and Family Assistance Program

Morneau Shepell offers a number of services through our EFAP that can be relevant to the current situation.

Through the LifeWorks by Morneau Shepell EFAP, the company offers employees access to professional support to help manage stress, anxiety, grief, and financial concerns. The program also provides online resources for coping with trauma, building resiliency, self-care, and managing change. For people leaders, the EFAP offers consultations to support them in dealing with sensitive workplace situations.

The EFAP is available 24 hours a day, seven days a week. Participating employees can connect by phone, video or online chat from wherever they are located.

First Access

For organizations that do not have an EFAP, LifeWorks by Morneau Shepell offers First Access, a service offering professional counselling and traumatic event support to organizations in any industry worldwide. First Access enables organizations to access confidential support services in a timely fashion, whether or not they have an EFAP in place. Organizations looking for more information on this service can learn more online or contact the First Access team at

Workplace Learning Solutions

Workplace Learning Solutions, an educational service provided through our wellbeing business, currently offers four free webinars related to COVID-19 and working remotely. It also offers webinars to clients and their employees to provide strategies to improve resilience and provide other forms of virtual training. Please visit the Workplace Learning COVID-19 Awareness and Training web page for the latest offerings.

Keeping a sense of community among employees

As many employers restrict travel and move towards virtual workforce arrangements, concerns may arise about the feelings of isolation this could engender. LifeWorks by Morneau Shepell offers a number of services aimed at enhancing the feeling of community throughout an enterprise, which could be of assistance to employees during this challenging time. The Recognition and Newsfeed platform provides a number of different channels for communicating with employees, including a Wellbeing News Feed and a directory of employee profiles, while its peer-to-peer recognition feature enables employees to recognize their peers through posted messages that are visible to everyone in the company.

Keeping updated

We encourage you to visit the Morneau Shepell COVID-19 webpage for the latest information, resources, and learning opportunities.

News & Views - March 2020 (PDF)