How to make people a priority at your firm

How important are people to your organization’s success? When a senior leader is asked this, it comes off as a rhetorical question. They naturally assign a high score, to assert that people are, indeed, important. What senior leader would want to be quoted on the front page of the paper saying, “Our people aren’t important to our success”? One challenge many organizations have is managing the gap between words and actions. Telling employees why things are good is never the same as employees coming to this conclusion based on their personal experiences.

Read more on the Chronicle Herald.

Article by Bill Howatt, chief research and development officer of work force productivity with Morneau Shepell.