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EFAP Tools and Resources

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Providing workplaces, employees, and their families with accessible tools and resources anytime, anywhere is important to us. We strive to always be at the forefront of innovation, bringing value, convenience, and expertise to our customers and industry.

Discover 24/7/365 access to EFAP support, tools and resources. Our recent improvements make it easier for managers, employees, and their family members to quickly find relevant information and help anytime, anywhere, any way.

My Migo

This new short-term counselling program was born of Design Thinking, and uses the My Migo mobile device application (app) to connect individuals and a team of our EFAP experts to set a goal and build a personal counselling plan to achieve that goal.

With Millennials now making up the largest demographic in the Canadian workforce, and our mobile devices being such an integral part of our everyday lives – from news to banking to pre-ordering coffee to physical and mental health support – My Migo will better reach and support these employees in a way that’s easy, accessible, and intuitive to them.

Watch this video to learn more about My Migo

Unfolding the power of the digital world: Launching online group counselling in an Employee and Family Assistance Program

This paper will explore the current structure of group counselling, specifically programs that are built on the foundation of Cognitive Behaviour Therapy (CBT), and its effectiveness when delivered digitally through access to additional online resources.

First Chat

Through this live online chat tool, users gain instant access to professional counselling or can make an EFAP support service inquiry and booking. Available on and My EAP app. Read: First Chat: Attracting new EAP users through online text-based chat services.

Download: First Chat: Attracting new EAP users through online text-based chat services (pdf)


Professional counselling service delivered through written exchange(s). Available on and My EAP app.

Download: Digital Age: How people are accessing EFAP services (pdf)

Video Counselling

Real-time, professional counselling delivered via the Internet using a webcam and Internet software.

Download: The effectiveness of video counseling for EFAP support  (pdf)

Online Access

Initiate EFAP support services bookings through this secure online tool. Available on and My EAP app.

My EAP Mobile Device Application

The award-winning app is available worldwide, providing users with access to expert health and wellness information through articles and videos. Interactive tools include confidential online counselling and assessments. Now available in English, French and Spanish! Download for free at or visit your device app store:

Wellness Calendar

Download the 2017 Wellness Calendar (PDF)Discover useful health and wellness resources and EFAP support services available to you, your employees and their families all year long.


Employee Orientation Videos

Employees learn about confidentiality, the range of EFAP support services available and how to access the program. Available on

Manager Orientations Videos

People leaders learn how to spot a troubled employee, how to deal with sensitive situations and how to access the program. Username and password required to view videos. Available on


Watch acclaimed health and wellness experts deliver practical information and useful tips on a full range of topics.


workhealthlife blog

Read and share the latest expert information on a range of work, health and life topics with posts written by our very own clinical team. Follow us using RSS.

Shepell blog

Learn more about cultivating healthy, engaged and productive employees. Follow us using RSS.


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Mental Health Microsites

Dedicated online resources that explore a variety of mental health issues and contains featured articles, additional resources and interactive polls.

People Leader Microsites

Dedicated online resource that assists people leaders in understanding human resources, team dynamics, leadership and more; it contains featured articles and additional resources.

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