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Accessibility Plan

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The Accessibility for Ontarians with Disabilities Act, 2005 (the "AODA) is a law that was passed by the Province of Ontario which allows the government to develop and enforce specific standards for accessibility.  The standards are intended to achieve accessibility for people with disabilities in the areas of customer service, transportation, the built environment, information and communication, and employment.

Morneau Shepell Ltd. ("Morneau Shepell") is committed to respecting the dignity and independence of people with disabilities.  We believe in integration and equal opportunity, and strive to meet the needs of people with disabilities in a collaborative manner.

To achieve this objective, Morneau Shepell has developed the following plan designed to enhance its current policies, practices and procedures for the accessibility of its customers and employees in Ontario. This plan will be reviewed and updated for January 1, 2019 in accordance with the Integrated Standards Regulation to the AODA.

This document is available to the public at, or on request by:


Accessibility Officer
Morneau Shepell Ltd.
895 Don Mills Rd.
Tower One, Suite 700
Toronto, Ontario M3C 1W3


Accessible Emergency Information

  • Morneau Shepell is committed to ensuring that its premises are safe for people with disabilities. Morneau Shepell has developed procedures so that persons with disabilities who require assistance in an emergency situation can be identified and partnered with an able bodied designate for evacuation purposes. 
  • Morneau Shepell will enhance its practices by developing individualized emergency response plans for employees with disabilities in accordance with the Integrated Standards Regulation to the AODA for January 1, 2016.


Morneau Shepell currently provides training on its accessible customer services policies, practices and procedures to its customer-facing employees and representatives. 

Morneau Shepell will update its training for January 1, 2015 to include information on the Integrated Standards Regulation to the AODA and the Ontario Human Rights Code as it relates to people with disabilities. This training will be provided to those customer-facing employees and representatives who are currently in need of training and will be extended to all Ontario employees

The training will continue to address the following topics:

  • The purposes of the Accessibility for Ontarians with Disabilities Act, 2005 and the requirements of the Accessibility Standards for Customer Service;
  • How to interact and communicate with people with various types of disabilities;
  • The purpose of assistive devices and how to interact and communicate with people who use them;
  • The purpose of service animals and how to interact with people who use them;
  • The purpose of support persons and how to interact with people who are accompanied by a support person; and
  • What to do if a person with a disability is having difficulty in accessing Morneau Shepell services.

Morneau Shepell employees and customer-facing representatives in Ontario will also be required to read Morneau Shepell's Policies, Practices and Procedures for Accessible Customer Service document in addition to any other internal documents on accessibility at Morneau Shepell.

A Record of Training will be kept and used to ensure that all employees receive the necessary training.

Information and communications

Technological innovation and communication is important to Morneau Shepell. Morneau Shepell's websites have been created in accordance with many of the recommendations and guidelines set out in WCAG 2.0, Level A. 

The organization will continue to enhance its websites based on WCAG 2.0, Level A and will create a work plan for its Information Technology Department so that its applicable websites and/or webpages incorporate WCAG 2.0, Level AA guidelines and recommendations in accordance with the Integrated Standards Regulation to the AODA for January 1, 2021.

Morneau Shepell has taken steps to ensure that its feedback processes are accessible to people with disabilities. The organization will continue to complete regular maintenance on its feedback processes so that alternatives are available should the existing versions be found insufficient. To date, feedback can be provided by mail, phone, writing, and in person.

Morneau Shepell is dedicated to ensuring that all publically available and customer-specific information is made accessible. The organization offers its services in a number of different modalities. It has also developed an alternative format request process so that it can accommodate any specific requirements. Morneau Shepell will continue to look for ways to enhance accessibility of information as appropriate and will continue to respond to unique situations in a timely manner.  

By January 1, 2016, Morneau Shepell will develop a process so that employees with disabilities can also access employee communications and internal resources in alternative formats.


Morneau Shepell is committed to fair and accessible employment practices.

When requested, Morneau Shepell will accommodate people with disabilities during the recruitment, assessment and orientation processes. Morneau Shepell will include language in its job postings to make applicants aware that accommodations for those with disabilities will be available should they be needed.

As a leader in disability management, Morneau Shepell is accustomed to developing individual accommodation plans for employees with disabilities and return-to-work plans for employees who've been absent from the workplace due to an injury or illness.

Design of Public Spaces

Morneau Shepell will consult the Accessibility Standards for the Design of Public Spaces when building or making major modifications to the offices it occupies. In an office environment, Morneau Shepell, public spaces may include:

  • Outdoor public eating areas;
  • Outdoor paths of travel, like sidewalks, ramps, stairs, curb ramps, rest areas and accessible pedestrian signals; and
  • Accessible off street parking.

Morneau Shepell will also continue to notify the public of any service disruption and of alternatives available.

Consultation and monitoring

Morneau Shepell has formed an accessibility committee with representatives for the services it delivers to customers in addition to representatives for other areas such as human resources, information technology and Morneau Shepell facilities.

Morneau Shepell's accessibility committee will meet on an as needed basis and in any event, at least twice a year to discuss accessibility at Morneau Shepell. During these meetings, the accessibility committee will review alternative format requests and accessibility feedback to identify areas for improvement.