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Absence and Disability Management

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Morneau Shepell has more than 20 years of experience in providing end-to-end absence and disability management expertise. Our team—including case managers, physicians, nurses, return–to-work coordinators, rehabilitation specialists, and mental health practitioners—becomes your team, focused on helping to get your employees back to work as soon as they’re able.

An average Short-Term Disability (STD) claim can be as high as $13,9271. Not properly managed, absenteeism and STD costs can have a major negative impact on your organization’s financials, employee engagement, organizational efficiency, and corporate risk.

Customized approach. Better outcomes.

We partner with you to deliver better outcomes to satisfy your executive and HR teams, labour relations and union representatives, people managers and most importantly, your employees, in four key areas: financial, engagement, operational efficiency, and risk management. Our clients see an average 23% reduction in absence duration and 34% lower workers’ compensation accident costs, while achieving employee and supervisor satisfaction rates in excess of 90%.

Our programs and services

Customized, integrated programs

  • We build the program that fits you, including policy development, and advisory and governance consulting to ensure you meet legislative requirements and industry best practices.
  • We offer seamless integration across Employee and Family Assistance Programs, Disability Management, Workers’ Compensation, and broader leave administration. Our modular services are available on a stand-alone basis or as part of your broader health management framework.

Expertise to handle complex cases

Morneau Shepell is the only company in this industry that has University certified in-house training programs to ensure that our case managers are best-in-class. Our program is endorsed by the National Institute of Disability Management and Research.

Effective navigation for health management

We provide high-touch support to help navigate the complexities of the health care system and remove barriers to returning to work, including immediate telephone contact with a disabled employee. The result is less strain on your HR team and people leaders.

Early identification of the root cause of disability

We use specialized tools and immediate communication to identify and address the root cause of disability, whether medical or non-medical in nature—providing the right support at the right time for the correct issues. Our expertise includes best-in-class proactive support for mental health issues and claims.

Leading-edge technology

Our integrated systems embed our best practice standards into your policies and procedures and provide easy access to information, including self-service and simplified administration to ensure maximum insights. People leaders can better manage absences and are alerted to trends faster; while claims are processed in an efficient and compliant online environment.

1 Conference Board of Canada, Beyond Benefits II Report, June 2010

Contact Us

Discuss how you can get better results and manage absence and disability.