Quality service

100% of calls are recorded with quality monitoring, coaching, and case management.

Our service includes a culture based on problem solving and quality of service, rather than volume and average handling timeOur call centers include:

  • Experienced  CSRs, effectively listening and answering over 500,000 benefits and pension calls per year.
  • The flexibility to handle your special situations or needs. 
  • Warm transfers to other providers to ensure optimized service for your members and retirees.

Call center features

  • Morneau Shepell has call centres in Pittsburgh, Atlanta, Toronto,  and Montreal, not off-shored; we have an additional three call centers to manage calls for our Employee and Assistance Program (EAP) services.
  • Our call centers use TTY and can handle calls in English, French, and Spanish; and a language line with support for up to 154 additional languages.

We offer:

  • One unique toll-free number for greater ease of access for your employees
  • State-of-the-art, cutting-edge technology, ensuring efficiency, accuracy, and quality

Contact us to find out more about Morneau Shepell’s HR Contact Centers

René Beaudoin (United States)
Alex Diemer (Ontario & Western Canada)
Luc Grandchamp (Quebec)

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