People with disabilities may rely on certain facilities, services, or systems to access Morneau Shepell services. It is possible that from time to time there will be disruptions in service such as an elevator under repair, renovations that limit access to a publicly-accessible area, or technology that is temporarily unavailable.

Morneau Shepell will endeavour to notify service users of disruptions to locations, technologies or methods where the disruption is likely to affect the ability of a person with disabilities to access services. Morneau Shepell recognizes that providing advanced notice of these types of disruptions will assist people with disabilities by limiting unnecessary trips or attempts to access services.

If a disruption in service is planned and expected, Morneau Shepell will endeavour to provide service users with reasonable notice. Where a disruption to service is unexpected, Morneau Shepell will provide notice of a disruption as soon as possible.

The Notice of Disruption will include the following information:

  • type of disruption
  • reason for disruption
  • anticipated duration of disruption
  • description of alternate facilities or services, if any
  • contact information

In the event of a disruption to Morneau Shepell services, the Notice of Disruption will be posted here and at shepellfgi.com and / or at the publicly-accessible entrance to the premises or at the reception area.

It is the responsibility of the department directly affected by or responsible for the facility, technology or method that is disrupted to communicate the disruption in the most effective manner while taking into account the needs of the people directly affected by the disruption.