How to ensure you won’t send an e-mail you’ll regret

Have you ever sent an e-mail in frustration that you later regretted? E-mail is an easy way to create a commotion and say things you may not say in person. Why? When we e-mail, we don’t have the person sitting or standing in front of us to filter out information or to hold us back. When we talk or confront someone in person, however, we can read their body language, go back in conversation to gain appreciation or perspective, and ask questions to fill in the blanks.

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Article by Bill Howatt, chief research and development officer of work force productivity with Morneau Shepell.