In 2001, Shepell became the first EFAP provider to be Council on Accreditation (COA) accredited. Since then, we've actively pursued and been successfully re-accredited in 2005 and 2009, which means we possess national, objective, independent and reliable validation of our organization's performance.

The Council on Accreditation (COA) is an independent accreditor of behavioural health and social service organizations including employee and family assistance programs.

The COA accreditation process

Given the highly sensitive nature of EFAP services, you may be surprised to learn that there is no mandatory third-party oversight of this industry.

Organizations that choose to pursue COA accreditation participate in a rigorous process that measures all that they do against exacting standards based on clinical and operational best practices.  

Remaining certified and passing future evaluations also means making a significant ongoing investment and commitment on the part of the organization to consistently meet the COA requirements between accreditation phases.

As a result, not all EFAP providers in operation have pursued or achieve this designation. 

For us, COA accreditation is a strategic business decision – representing integrity and industry leadership – and means we:

  • Deliver best and evidence-based practices
  • Have defined professional qualifications for our employees, service providers and network partners 
  • Are accountable for our quality
  • Ensure and promote effective service, and create efficiencies
  • Employ consistent management practices
  • Minimize risk and liability
  • Adhere to over 350 international standards of best practice each and every day

COA accreditation is assurance of EFAP service excellence, and our clients can expect:

  • Commitment to deliver the highest quality services
  • Increased positive outcomes
  • Protection of privacy
  • Partnership and involvement in decision-making processes
  • Services delivered in a safe and respectful environment, by an appropriately trained professional
  • Minimization of risk and liability
  • Increased satisfaction

Read more about the benefits for COA accreditation and why it's important to your organization, employees and their families.